Building Access: Redesigning SET-BC’s Digital Hub for Inclusive Education
Founded in 1989, SET-BC is a government-funded organization that serves K-12 students, their parents, and their teachers across 16 of British Columbia’s school divisions. Their expertise is second-to-none in Canada and across the globe, and the services they provide are one of a kind: a resource hub for parents and teachers on the latest tools, activities, and curriculums that support children with physical impairments, and technology loans to ensure these students have the tools they need to excel.
SET-BC contacted Takt in 2019 to assess the needs of its internal and external users and provide recommendations for how it could develop a new website that consolidated its content, improved user journeys, and would lay a strong foundation for SET-BC into the future.
Takt discovered that their resources had become redundant, used inconsistent naming taxonomy, and were spread across five different websites. Together, these variables rendered their content unsearchable and inaccessible to the people who most needed them.
The team at Takt knew this would be a truly unique opportunity to help SET-BC build the capacity of all B.C. school districts to support their students. What was the work that lay ahead? Site audits to determine SET-BC’s minimum viable content (MVC), extensive interviews with SET-BC’s team and users, and a website design that would meet the unique needs of the students SET-BC serves.